Returns & Refund Policy
Returns
Our return policy extends for a duration of seven (7) days from the moment you receive your item. If more than seven (7) days have elapsed since your purchase or the receipt of products via courier, we regret to inform you that we cannot initiate a refund or exchange for your order.
To qualify for a return, your item must remain unused and in the same pristine condition in which you received it. Furthermore, it must be presented in its original packaging, including all accompanying manuals and components. Please be aware that for RETURNS, EXCHANGES, OR REFUNDS, a restocking fee equivalent to 20% of the item's value will be applied. Products that are missing components such as manuals, partitions, or boxes cannot be returned or exchanged.
In the event that an item arrives damaged or non-functional during transit to your location, NO RESTOCKING FEE will be imposed. However, simply notify us within 48 hours of receipt so we can have the package returned via our couriers which will incur no additional charges to you. If the issue is determined to be a manufacturer's defect or a result of damage during the initial transit, The Car Wizz will cover the cost of resending the item to you.
Certain categories of goods are exempt from return. Examples include Air Fresheners, Automotive Liquids, Waxes, or Car Care products. We also cannot accept returns for intimate or sanitary goods, hazardous materials, or items classified as flammable liquids or gases.
Moreover, the following items are non-returnable:
- Gift cards
- Car seats and car coverings
- Steering wheel covers
- Some health and personal care items (e.g., seat cushions, back supports, etc.)
To process your return, we require a valid receipt or proof of purchase.
Prior to initiating any returns or refunds, kindly submit a request through our website, email or WhatsApp at 689-2277.
There are specific circumstances where only partial refunds may be granted (if applicable). For instance, items like headphones, car or home chargers, cables, etc., showing evident signs of use, or products that have been opened, or any item not in its original condition, damaged, or missing parts, manuals, or packaging for reasons unrelated to our error may only qualify for partial refunds. Additionally, any return made more than 7 days after the delivery date is ineligible for processing.
Refunds Process (if applicable or available)
After we have received and inspected your return, you will receive an email notification acknowledging the receipt of your returned item. This email will also include information regarding the approval or rejection of your refund.
Please be aware that for RETURNS, EXCHANGES, OR REFUNDS, a restocking fee equivalent to 20% of the item's value will be applied. Products that are missing components such as manuals, partitions, or boxes cannot be returned or exchanged.
In cases where items may have been damaged or are not functioning properly during transit to your location, NO RESTOCKING FEE will be levied. It is important to note that you are responsible for covering all delivery costs associated with returning the package to us. In instances where the item is deemed to have a manufacturer's defect or is found to be broken during its initial transit to you, The Car Wizz will reship the item to you at no cost, pending approval by our inspection department. Please understand that items that have been tampered with or damaged due to customer negligence will not be eligible for refunds or exchanges.
Upon approval, your refund will be processed, and the credited amount will be automatically applied to your credit card or another selected payment method. This typically occurs within 3-7 business days.
Kindly note that refunds are not issued on the same day since the package or product must undergo inspection before approval can be granted. This inspection process typically takes approximately 3-7 business days from the receipt of the package or product.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thecarwizztt@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We may only replace items if they are defective or damaged according to the Laws of Trinidad & Tobago. Due to the time and effort in processing each order, "Buyers Remorse" will not be permitted without a Re-Stocking Fee of 20%. For more info please send us an email at thecarwizztt@gmail.com .
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Disclaimer
Please be advised that the information presented in our Shipping and Returns Policy is subject to change without prior notice. The policies outlined on our website are intended to provide general guidelines and details regarding shipping and returns; however, we reserve the right to modify or amend these policies at our discretion.
Furthermore, while we make every effort to ensure the accuracy of the information provided, typographical errors or inaccuracies may occur. We cannot guarantee that all content on our website, including shipping and returns policy details, will always be error-free or up to date.
Therefore, we kindly request that you carefully review our Shipping and Returns Policy each time you engage with our website or make a purchase, as any changes or updates will take immediate effect. By using our website and its services, you acknowledge and agree that we shall not be held liable for any typographical errors, inaccuracies, or discrepancies in our policies and that your continued use of our services implies your acceptance of any revisions or modifications made to these policies.